Chroma Necklace Round

Shipping within Australia

All items are shipped via Australia Post Express Post. We offer a flat rate of $10 for shipping in Australia. If in stock, items will be shipped within 1-2 business days of ordering and usually take 1-3 business days to arrive. As most pieces are made to order please allow up to 2 weeks for delivery. We will notify you via email once your item has been shipped.

International Shipping

International orders are shipped via Australia Post registered airmail. Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer you are responsible for any duties and taxes incurred. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. Anny Apostolidis is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Taxes

An Australian Goods & Services Tax (GST) of 10% is included in the retail price of each item sold.

Gifts

If you are purchasing an item as a gift for someone, we are happy to include a gift card with the package and send the invoice to a separate address. Contact anny@annyapostolidis.com.au

Returns and Exchanges

Please choose carefully as we will offer a refund only in the case that the item is faulty. However we are more than happy to offer an exchange within 7 days of purchase providing that the item must be in its original condition with original tags attached. If the item has been worn we cannot offer an exchange. The buyer is responsible for any shipping or handling fees of the returned item. Please ensure that any item being returned is carefully packaged in its original packaging with a receipt or proof of purchase. An exchange or refund will only be offered once the returned item has been received and undergone a quality control check. There are no refunds or exchanges on special orders, engraved pieces, custom pieces or sale items.

In the case of a refund, please allow up to 14 days from the day you return the item for your account to be credited.
Please note that unfortunately, returns may not be made from an Anny Apostolidis stockist. Please visit the stockist the item was purchased from and follow their Returns Policy. 

Repairs

We are more than happy to offer a repair service for damaged items. Repairs are assessed by case and may incur a fee. 

Damages and Faults

We take great care in making sure all our products are made to the highest quality and that they are in perfect condition when sent to you however very occasionally there may be a fault we didn't find. Please keep in mind that jewellery and gemstones are delicate and should be handled carefully. Any breaking from mishandling, or wear and tear in the course of normal use are not considered faults. Please see our Jewellery Care instructions on the website for further information on how to look after your jewellery.

Please send any returns or exchanges to:

Anny Apostolidis
PO Box 2525
Regent West
Victoria, 3072
Australia

Jewellery Care

Every piece of Anny Apostolidis Jewellery is hand-crafted and we endeavour to create jewellery of the highest quality, using the highest quality materials. We do not use any synthetic or dyed stones, all our stones are natural and need to be treated with care. Many gemstones, in particular Opals and Moonstones, are fragile and can easily crack if dropped or knocked. To prevent tarnishing of metal and damage to stones, do not spray perfume directly on to your jewellery. We also recommend removing any jewellery when sleeping to prevent any accidental damage and always remove jewellery when showering or swimming to prevent tarnishing. To remove any tarnish you can always use a store bought jewellery cleaner or polishing cloth, just be sure to read any instructions, especially regarding gemstones and pearls.

Availability

We do our best to ensure we have as much stock available as possible, however due to the fact that all items are made by hand, if your item is not in stock it can take up to two weeks to create from the date of purchase. If you need to know the exact availability, or need something by a certain date please email us: anny@annyapostoldiis.com.au.

Custom Orders

We love to create one-of-a-kind custom pieces for our customers. If you are interested in a custom piece, email us at anny@annyapostoldiis.com.au.

Special Orders

If you would like a current item in a different metal or stone, we are more than happy to do that for you. Email us at anny@annyapostoldiis.com.au with details of your request.

Packaging

Each item comes in its own custom box.